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  • Cats
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    • Patio Pet Doors
    • Cat Doors
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We are closed for Australia Day public holiday (26th Jan) We will re-open on the 27th, Happy Australia Day!

La Luna Pet Care La Luna Pet Care
  • Patio Pet Doors  
  • Cat Cabana  
  • Dogs  
    • Enclosures & Fences
    • Patio Pet Doors
    • Cages & Transport
    • Kennels
    • Dog Doors
    • Beds
  • Cats  
    • Beds
    • Enclosures
    • Trees & Posts
    • Patio Pet Doors
    • Cat Doors
    • Cages & Transport
    • Auto Feeders
  • Small Animals  
    • Coops & Hutches
  • Help centre  
0
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How to return your pet door

We believe returns should be easy.

 

 

Login to your account

& submit a return request

 

Wait for approval

(within 24 hours)

 

Send it back

 

 

 

 

Instructions on how to submit a returns request from your account click here.

 

A few notes just so we're on the same page.

 

1. Log into your account and start the return within 7 days of receiving it (see here for instructions). 

2. Complete and return any additional information we may need and send it back within 48 hours. 

3. Package the parcel exactly as you received it. Remember to use all the protective packaging and to secure all loose objects within the package, to avoid damage to the product on its return trip.

nb. You are liable for the returned product so package it well to ensure you get your refund.

4. Send the package back to us and remember to insure the freight just in case it gets damaged by your courier. (Original and return postage is not refunded). Tracking number must be provided within 5 days of approval.

Important: Attach the RMA number to the outside of the packaging so we can match the parcel to your order.

 

For full terms and conditions please click here

 

 

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Supporting our fury friends.

LaLuna Pet Care are corporate sponsors of the RSPCA Australia, we are dedicated to helping those animals in need of a new loving home and provide products to help this become reality.

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Animalistic Pet Products Pty. Ltd. / TA. La Luna Pet Care

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern La Luna Pet Care’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘La Luna Pet Care’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 87159417946. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

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