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La Luna Pet Care La Luna Pet Care
  • Patio Pet Doors  
  • Cat Cabana  
  • Dogs  
    • Enclosures & Fences
    • Patio Pet Doors
    • Cages & Transport
    • Kennels
    • Dog Doors
    • Beds
  • Cats  
    • Beds
    • Enclosures
    • Trees & Posts
    • Patio Pet Doors
    • Cat Doors
    • Cages & Transport
    • Auto Feeders
  • Small Animals  
    • Coops & Hutches
  • Help centre  
0
1300 761 369
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  1. Home
  2. Delivery Information

Delivery Information

 

 

We have negotiated special rates with our couriers to ensure our customers get the very best rates avaliable. The shipping calculator on the product page and the checkout page will automatically calculate the delivery price and estimated time of arrival to your specific area (please note this is just an ETA and transit times may vary). You will also have a choice of different shipping speeds and whether you would like the parcel left at your door or not.

 

Same Day Dispatch!

Orders placed before 1pm will be shipped the same day and a tracking number will be issued to you. 

 

Worldwide delivery

We deliver WORLDWIDE, so no matter where you are we can get our products to you!

 

Damage in transit :(

Occasionally damage does happen in transit although it is pretty rare as our parcels are packaged very well. If this does happen don't worry just let us know within 24 hours of receipt and we will take care of everything. We just need some photos of the damage and we can then arrange to swap the product for a new one all at our expense. 

 

 

                                                                                                                                                                                

 

 

Delivery FAQ

 

Can the driver call me when they arrive?

Unfortunately drivers do not have company phones and therfore are not able to call you. As you can imagine they have hundreds of deliveries every day so this isn't feasable. 

 

One of my parcels has been delivered but the other hasn't, whats happening?

As the parcels are different sizes, some are sorted by computers and some sorted by hand. This sometimes means one parcel will arrive before the other.

 

What happens if i'm not home for delivery?

If you are not home to accept the delivery, the couirer will leave you a  "Sorry i missed you" card. You can then either pick the parcel up from the depot or arrange for a re-delivery ( A $12.00 re-delivery fee is charged by the courier). For a re-delivery you may stipulate a day for delivery. 

If you selected "authorised to leave" in the shopping cart, your parcel will be left for you.

 

Can i arrange a time for delivery?

Unfortunately you cannot stipulate a time for delivery. You will however be given an estimated day of arrival and a tracking number to keep an eye on the parcel. The tracking information will be updated, so you know when it is on board with the driver.

 

 

 

Want more information? Call us on

1300 761 369

 

 

 

 

 

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Supporting our fury friends.

La Luna Pet Care are corporate sponsors of the RSPCA Australia, we are dedicated to helping those animals in need of a new loving home and provide products to help this become reality.

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern La Luna Pet Care’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘La Luna Pet Care’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 87159417946. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

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